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COVID-19 – P&O Cruise’s flexible booking terms – 19 March 2020

Giving you ultimate holiday flexibility.

In this ever-changing environment, we understand that you may well feel in need of some added flexibility, so P&O Cruises have enhanced their cancellation and transfer policies.

For sailings until the end August 2020:

Change your holiday plans up to 48 hours before you cruise or receive a Future Cruise Credit to be used by the end of 2021

 P&O Cruise’s flexible booking terms (Ts & Cs apply)

 Bookings departing before 01 Sept 2020

  • Keeping your existing booking

P&O are pleased to offer guests on board spending money to enhance their holiday (amounts shown are per cabin):

  • For voyages of 1 – 3 nights duration: £100
  • For voyages of 4 – 7 nights duration: £200
  • For voyages of 8 – 14 nights duration: £400
  • For voyages of 15+ nights duration: £600
  • Transferring your booking

In these unsettling times, to give guests reassurance and more options, P&O have temporarily removed restrictions on their Transfer Policy.

Transfer your booking up to 48 hours prior to departure to any P&O voyage on sale.

Transfer your booking any number of times, free of charge.

  • Cancelling your voyage

You can now cancel up to 48 hours prior to departure.

 Cancelled bookings within balance due will receive a Future Cruise Credit (FCC) equivalent to 110% of the full balance – see the table below for further details.

The Future Cruise Credit can be used until 31 December 2021 and can be redeemed against any P&O Cruises holiday sailing until the end of March 2022.

For all fare types –

If you do not wish to take advantage of the New Temporary Policy you may cancel under the terms of P&O’s original policy.

This new policy supersedes any information you may have received over the last few days.

If you have already submitted a transfer or cancellation based on the previous policy before today, P&O will honour this and will be in touch with confirmation in due course.

To cancel your booking and request a refund please call Whitestar Cruise & Travel : (011) 463 3293 or email :

– Bookings departing after 1 September 2020

  • Transferring your booking

If guests are sailing after 1 September 2020 then you can take advantage of P&O’s new flexible transfer policy (in place until 1 September 2020), but we will require notice prior to the balance due date.

This means that guests, who have a Select Price or Early Saver booking, sailing after 1 September 2020, can now :

Transfer their booking prior to the balance due date to any P&O Cruises holiday currently on sale.

Transfer their booking any number of times, free of charge.

 As the COVID-19 situation evolves, P&O Cruises will update for their travel advice and policies.

Please contact us for the latest information.


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