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COVID-19 – Keeping you updated  – 28 February 2020

At Cunard we take your wellbeing very seriously. And although the risk to our guests and crew is low, we recognise the ongoing coronavirus (COVID-19) situation is potentially unsettling. Rest assured that across the company, our experts are working closely with the World Health Organization (WHO), US Centers for Disease Control and Prevention (CDC) and Public Health England to ensure you can still enjoy the holiday you deserve.

We are closely monitoring the situation and are able to react quickly to any arising challenges; whether that’s re-routing Cunard’s ships to minimise risk or putting extra procedures in place for your protection and wellbeing. This level of agility means we are well positioned to deliver the holiday you’ve been looking forward to.

Across the fleet, we’re already implementing numerous practical changes to our day-to-day operations including pre-boarding screenings for guests, crew and visitors at all ports of embarkation. We’ve the added reassurance of Medical Centres on every ship. In addition, working with the relevant public health authorities, we uphold the highest levels of hygiene across our fleet.

We understand if this situation has led you to think about cancelling your upcoming voyage. Contact Whitestar Cruise & Travel to discuss your options.

Looking after our guests and crew

The following control measures have been implemented for our ships.

Pre-boarding screening will be conducted for all guests, crew and visitors in all embarkation ports with further medical evaluation if necessary.

All persons who, within 14 days before embarkation, have had close contact with anyone suspected or diagnosed as having Coronavirus (COVID-19), or who is currently subject to health monitoring for possible exposure to coronavirus, will not be permitted to board our ships.

All guests and crew who visit our onboard Medical Centre with symptoms of any respiratory illness will be risk assessed for Coronavirus (COVID-19) and action taken as necessary.

Environmental disinfection onboard will be performed in accordance with our regular stringent cleaning and sanitation protocols.

As an additional precaution, we are encouraging all guests to follow these best practices for travel:

Pack 14 days of extra medication – In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least two weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.

 Mobile phone instructions – Guests should enable an international travel plan inclusive of voice and data. Mobile phones will not work the same in all countries without an international plan and Wi-Fi is not as available in many countries. An international plan will enable you to stay connected at a reasonable rate and ensure you can be contacted.

 Purchase travel insurance – It’s always a good idea and strongly recommended that you purchase travel insurance through Cunard, or some other form of travel insurance, not only to protect from any losses stemming from unforeseeable circumstances during your vacation, but to also have confidence to make new plans with “cancel for any reason” coverage.

 Practice healthy travel habits – According to the World Health Organization, the simplest and most effective way to prevent illness, is to take extra care to practice basic health habits, including:

  • Wash your hands often with soap and water for 20 seconds.
  • Where soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid close contact with people suffering from cold or flu like symptoms.
  • Cover your nose and mouth with a tissue when you cough or sneeze or use a flexed elbow
  • Avoid unprotected contact with live wild or farm animals.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

As well as working to protect everyone onboard our ships, we are seeking to minimise any possible impact on our guests, their bookings and travel arrangements. We will communicate updates and advise guests and travel agents of any changes as soon as possible.

Travelling to our ships

Any guests or crew who have travelled from or through mainland China, Hong Kong, Macau or Republic of Korea within 14 days of embarkation, including transiting through an airport in these locations or a location currently subject to lockdown (in quarantine measures) by government health authorities, will not be permitted to board our ships.

Those guests who have travelled from or through Italy, Singapore, Taiwan, Thailand, Japan, Vietnam or Iran within 14 days before embarkation will be subject to advanced pre-boarding screening.

Please be aware that any guests who are given permission to board following this advanced screening may be subject to additional and ongoing active surveillance and measurement throughout the cruise. Those guests should also be aware of the potential for other mandatory inspections beyond our control from port authorities and also the potential for refused entry.

For those that have not travelled yet, in light of the advanced pre-boarding screening measures now in place, you may wish to consider making alternative travel arrangements if you plan to travel through any of these countries within 14 days of embarkation because of associated risks.

Given the serious nature of these circumstances, false responses on pre-boarding documents will result in immediate grounds for denial of boarding and may also face additional legal consequences. Guests should be prepared to disclose documentation to evidence travel history.


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