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COVID-19 – Cunard’s flexible booking terms – 19 March 2020

Giving you ultimate holiday flexibility.

In this ever-changing environment, we understand that you may well feel in need of some added flexibility, so Cunard have enhanced their cancellation and transfer policies.

For sailings until the end August 2020:

Change your holiday plans up to 48 hours before you cruise or receive a Future Cruise Credit to be used by the end of 2021

Cunard’s flexible booking terms (Ts & Cs apply)

Bookings departing before 31 Aug 2020

  • Keeping your booking

Cunard are pleased to offer guests on board spending money to enhance their holiday (amounts shown are per cabin):

  • For voyages of 1 -3 nights duration: $150
  • For voyages of 4 -7 nights duration: $300
  • For voyages of 8 -14 nights duration: $600
  • For voyages of 15+ nights duration: $900
  • Transferring your booking

In these unsettling times, to give guests reassurance and more appealing options, Cunard have temporarily removed restrictions on their Transfer Policy.

Transfer your booking up to 48 hours prior to departure to any Cunard voyage on sale. Transfer your booking any number of times, free of charge.

  • Cancelling your voyage

You may now cancel up to 48 hours prior to departure.

Cancelled bookings within balance due will receive a Future Cruise Credit (FCC) equivalent to 110% of the full balance – see the table below for further details

The Future Cruise Credit can be used until 31 December 2021 and can be redeemed against any Cunard voyage sailing until the end of March 2022.

For all fare types –

Period before departure within which notice of cancellation is received by CunardOriginal cancellation charges
Percentage of total fare charged
Updated Temporary Policy (assuming voyage paid for in full by required date)
FCC applied
From the date of booking until 91 days before departure100% of depositFCC given to value of deposit
90 to 57 days50% of fare110% FCC
56 to 42 days60% of fare110% FCC
41 to 16 days75% of fare110% FCC
15 to 6 days90% of fare110% FCC
5 to 2 days100% of fare110% FCC
Less than 2 days100% of fare0% FCC

If you do not wish to take advantage of New Temporary Policy you may cancel under the terms of Cunard’s original policy.

This new policy supersedes any information you may have received over the last few days.

If you have already submitted a transfer or cancellation based on the previous policy before today, Cunard will honour this and will be in touch with confirmation in due course.

To cancel your booking and request a refund please call Whitestar Cruise & Travel : (011) 463 3293 or email : info@whitestar.co.za.

Bookings departing after 31 Aug 2020

  • Transferring your booking

Transfer their booking prior to the balance due date to any Cunard voyage currently on sale.

Transfer their booking any number of times, free of charge.

 As the COVID-19 situation evolves, Cunard will update for their travel advice and policies.

Please contact us for the latest information.

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