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COVID-19 – Celestyal Cruises’ Peace of Mind Policy updated 14 April 2020

Guests can take comfort in knowing that any bookings for sailings from 01 May to 30 June 2020 can be changed without incurring cancellation fees up to 7 days before sailing date.

Celestyal hopes that the Peace of Mind policy will help those who continue to travel but are concerned their plans may change.

Peace of Mind policy (Ts & Cs apply)

To provide additional comfort to both new and existing guests due to travel during the remainder of 2020, Celestyal has also extended it’s “Peace of Mind Policy” for sailings departing until 31 December 2020.

Guests will receive a 100% Future Cruise Credit that can then be applied towards a future 2020, 2021 or 2022 cruise.

– Bookings departing between 29 June & 31 August 2020

Guests can feel confident knowing they can change their sail date up to seven days before departure for sailings embarking between 29 June and 31 August 2020.

– Bookings departing between 01 September & 31 December 2020

For new and current individual bookings embarking from 1 September to and including 31 December 2020, guests will be able to change their plans up to 30 days prior to the sailing date, having until 31 December 2022 to reschedule.

FCC is non-transferable & cannot be redeemed for cash & is combinable with any other promotional offer.

All cruises are subject to availability at time of booking.

Celestyal’s standard Ts & Cs apply as per the original booking date.

As the COVID-19 situation evolves, Celestyal Cruises will update their travel advice and policies.

The contact centres of all cruise lines are experiencing high volumes so replies may take longer than normal. Refunds may take up to 60 days to process.

Please contact us for the latest information.

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